Who deals with Customs authorities in the port of departure and/or arrival?
We do. Although you will be required to complete some initial paperwork / documentation, forwarded to you by Equine International Airfreight. Once these documents are complete Equine International Airfreight will deal with Customs authorities on your behalf.
Who gives approval for horses to be released from quarantine?
Only the local health authority of the governing country can give approval for your horse to be released from quarantine – when approval has been granted for the release of your horse, Equine International Airfreight will ensure your horse is delivered as per Owner’s instructions/requests.
Do I need to provide any equipment for my horse’s shipment?
No. Equine International Airfreight will provide your horse / horses with a new head collar and lead prior to departure. Should you require special or additional supplies for your horse please speak to us, as we’d are happy to source these items for you.
Representatives for the local veterinary authority supervise all government quarantines. Depending on location, where ever possible an Equine International Airfreight representative or our agent will care for your horse.
Will my horse be given food and water during the flight?
Yes. To maintain your horses’ health and well being, dedicated Equine International Airfreight grooms travel with your horse to ensure your horse is fed and watered throughout the journey. Equine International Airfreight provide quality hay and water for every flight.
Do you recommend my horse to wear shoes when travelling?
As a general rule, Equine International Airfreight recommend for safety reasons all shoes be removed for travelling unless your horse has tender feet or brittle hooves. Please advise your Equine International Airfreight flight coordinator of your preference.
Equine International Airfreight grooms have experience in dealing with many situations and know how to care for all types of travellers, however if you know your horse is a poor traveller please inform your Equine International Airfreight flight coordinator so they are best prepared.
Equine International Airfreight will send you a Booking Request Form, once completed an Equine International Airfreight flight coordinator will contact you with any further information / details that may be required for customs etc.
Yes. Equine International Airfreight provide an experienced ‘flying groom’ to ensure the health and well being of your horse during every flight.
What happens when my horse arrives at its’ destination port?
An Equine International Airfreight representative (or our Agent) will meet your horse on most occasions. Some destinations do require the owners to collect their horse – your Equine International Airfreight flight coordinator will advise you if this is necessary. Please discuss with Equine International Airfreight if you require further information.
How do I know when my horse has reached its destination?
An Equine International Airfreight flight coordinator will keep you informed throughout your horses’ journey. You will be contacted by an Equine International Airfreight representative when your horse reaches its destination. An Equine International Airfreight flight coordinator will communicate and keep you updated at various stages throughout the process. Alternatively, you may visit our website and access the flight tracker software or you may contact Equine International Airfreight at anytime for an update on your horses’ movements.
Who takes my horse / horses to pre-export quarantine and/or the airport?
We do. Equine International Airfreight can organise all your horse transport needs, but if you would prefer to deliver your horse personally, on occasion special arrangements can be made for you to do so.
I know horses travel in stalls on the plane but how are they loaded onto the plane?
Your horse is loaded into a stall on the ground, it is then raised onto the plane by a specially designed hydraulic lift. Once the stall is on the aircraft it is maneuvered into place and locked into position.
If my horse needs post arrival quarantine (PAQ), where is this undertaken?
Equine International Airfreight use approved quarantine facilities, located within close proximity to port of arrival for all PAQ. Quarantine regulations do vary depending upon country of import. If you require specific details please discuss with your Equine International Airfreight flight coordinator.